Murphy Software Labs ("Company," "we," "us," or "our") operates RenoCanvas, a renovation project management platform. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, applications, and services (collectively, the "Service").
By using the Service, you consent to the data practices described in this Privacy Policy. If you do not agree with our policies and practices, please do not use the Service.
Summary: We collect information to provide and improve our Service. We do not sell your personal information. Your project data belongs to you.
2. Information We Collect
2.1 Information You Provide
We collect information you directly provide to us, including:
Account Information: Name, email address, password, and billing information when you create an account
Profile Information: Optional details such as phone number, address, and profile photo
Project Data: Information about your renovation projects, including project names, descriptions, budgets, and timelines
Documents and Media: Files you upload, including quotes, contracts, receipts, photos, and other project documents
Vendor Information: Details about contractors, suppliers, and service providers you add to your projects
Communications: Messages you send to us through support channels or feedback forms
2.2 Information Collected Automatically
When you use the Service, we automatically collect certain information:
Usage Data: Pages visited, features used, actions taken, and time spent on the Service
Log Data: IP address, access times, referring URLs, and error logs
2.3 Information from Third Parties
We may receive information from third-party services:
Payment Processors: Transaction status and limited payment information (we do not store full credit card numbers)
Analytics Providers: Aggregated usage statistics
Authentication Services: If you sign in using a third-party service (e.g., Google), we receive profile information they share
3. How We Use Your Information
We use the information we collect to:
3.1 Provide and Maintain the Service
Create and manage your account
Process your subscription and payments
Store and organize your project data
Enable AI features such as quote extraction and design visualization
Provide customer support
3.2 Improve and Develop the Service
Analyze usage patterns to improve features
Develop new features and functionality
Train and improve our AI models (see Section 6)
Fix bugs and technical issues
3.3 Communicate with You
Send service-related notifications and updates
Respond to your inquiries and support requests
Send promotional communications (with your consent)
3.4 Ensure Security and Compliance
Detect and prevent fraud and abuse
Enforce our Terms of Service
Comply with legal obligations
4. Information Sharing
We do not sell your personal information.
We may share your information in the following circumstances:
4.1 Service Providers
We share information with third-party vendors who perform services on our behalf, including:
Cloud hosting and storage providers
Payment processors
Analytics providers
Customer support tools
AI processing services
These providers are contractually obligated to protect your information and use it only for the services they provide to us.
4.2 Legal Requirements
We may disclose your information if required to do so by law or in response to valid legal requests, such as court orders or subpoenas.
4.3 Business Transfers
If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change.
4.4 With Your Consent
We may share your information for other purposes with your explicit consent.
5. Data Storage and Security
5.1 Where We Store Your Data
Your data is stored on secure servers in the United States provided by reputable cloud infrastructure providers. We implement industry-standard security measures to protect your information.
5.2 Security Measures
We employ multiple security measures, including:
Encryption of data in transit (TLS/SSL) and at rest
Secure authentication and access controls
Regular security assessments and monitoring
Employee access restrictions and training
Secure backup and disaster recovery procedures
5.3 Your Responsibility
While we implement robust security measures, no system is completely secure. You are responsible for maintaining the security of your account credentials and should use a strong, unique password.
6. AI Processing and Your Data
6.1 How AI Processes Your Data
Our AI features process your data to provide functionality such as:
Quote Extraction: Documents you upload are analyzed to extract vendor information, line items, and pricing
Design Visualization: Photos you upload may be processed to generate AI room designs
6.2 AI Training
We may use anonymized and aggregated data to improve our AI models. Your personal information and identifiable project data are not used for AI training without your explicit consent.
6.3 Third-Party AI Services
We use third-party AI services (such as OpenAI) to power certain features. Data sent to these services is subject to their privacy policies. We minimize the personal information shared with these services and use them only for providing the requested functionality.
6.4 Opting Out
You can choose not to use AI-powered features. However, this may limit certain functionality of the Service.
7. Your Rights
Depending on your location, you may have the following rights regarding your personal information:
7.1 Access and Portability
You can access and download your data through your account settings. You may also request a copy of all personal information we hold about you.
7.2 Correction
You can update or correct your account information at any time through your account settings.
7.3 Deletion
You can delete your account and request deletion of your personal information. Note that we may retain certain information as required by law or for legitimate business purposes.
7.4 Opt-Out
You can opt out of promotional communications by following the unsubscribe instructions in those messages or updating your notification preferences.
7.5 California Residents
California residents have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information is collected and the right to request deletion. We do not sell personal information as defined by the CCPA.
7.6 European Residents
If you are in the European Economic Area (EEA), you have rights under the General Data Protection Regulation (GDPR), including the right to access, rectify, erase, restrict processing, and data portability. You also have the right to lodge a complaint with a supervisory authority.
8. Data Retention
We retain your information for as long as your account is active or as needed to provide you services. Specifically:
Account Data: Retained until you delete your account
Project Data: Retained until you delete it or your account
Usage Data: Retained for up to 24 months for analytics purposes
Billing Records: Retained for 7 years as required by law
After account deletion, we may retain anonymized data for analytics and service improvement purposes.
9. Children's Privacy
The Service is not intended for children under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately, and we will take steps to delete such information.
10. International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence, including the United States. These countries may have different data protection laws.
When we transfer data internationally, we implement appropriate safeguards, such as Standard Contractual Clauses approved by the European Commission, to protect your information.
11. Third-Party Services
The Service may contain links to third-party websites or integrate with third-party services. This Privacy Policy does not apply to those third parties. We encourage you to review the privacy policies of any third-party services you use.
